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Road Roller Service Unmatched Reliability
Your Committed Construction Machine Manufacturer
At Qhmach, a leading construction machine manufacturer, we ensure customer satisfaction through quality manufacturing, innovative technology, and 24/7 support. Our tailored solutions and global network deliver the best service and equipment.
High-Quality Manufacturing
As a leading heavy equipment manufacturers, Qhmach uses advanced techniques and high-quality materials for every asphalt compactor and land compactor, ensuring exceptional performance and durability.
Innovative Technology
We prioritize innovation, integrating the latest compaction techniques and smart controls to enhance the efficiency and energy conservation of our road compactors.
Professional After-Sales Service
Qhmach offers 24/7 customer support, including technical consultations and maintenance, understanding the importance of after-sales service as road roller manufacturer.
Customized Solutions
We provide personalized service plans, including custom equipment and training, ensuring our solutions meet the needs of every heavy equipment distributors in the construction road roller sector.
Global Network
With a strong international network, Qhmach quickly addresses every heavy equipment distributors customer needs, ensuring timely delivery and access to high-quality equipment and services worldwide.
Qhmach Construction Machine Manufacturer
After-Sales Service
At Qinghai Machinery (Qingdao) Co., Ltd., we understand that high-quality after-sales service is key to earning heavy equipment distributors customer trust and is essential for maintaining long-term partnerships. As leading construction machine manufacturer, we are committed to providing high-quality, high-performance equipment, including asphalt compactors and land compactor, while ensuring that every customer’s rights are fully protected.
Technical Support and Training
- We have established a 24-hour customer support channel, including email, phone, and video conferencing, allowing us to monitor equipment status in real-time and quickly address any issues customers may encounter during use.
- Depending on customer needs, we can dispatch an experienced technical team to the site for guidance and training, helping customers to operate and maintain equipment proficiently, including various construction road roller models.
Warranty and Maintenance
We offer a global limited warranty, with all equipment covered for 12 months or 2,000 hours of use. During this period, we provide free repairs or replacement parts for defects not caused by human factors.
- Expedited Parts: If customers urgently need parts, we will ship them via international courier (such as DHL or UPS), expected to arrive within 5-7 business days, with shipping costs borne by the customer.
- Standard Parts: New orders will include replacement parts shipped with the equipment, with no shipping costs.
Regular Follow-Up Service
We have implemented a systematic customer follow-up mechanism to ensure that sold equipment operates stably in the hands of customers. The specific process includes:
- Appointment for Follow-Up: We will communicate with customers in advance to schedule follow-up visits, ensuring that normal production is not affected.
- On-Site Inspection and Maintenance: We dispatch trained technical personnel to conduct inspections and maintenance on the equipment, providing performance evaluations and maintenance recommendations.
- Customer Feedback and Improvement: We value customer feedback and continually improve our service quality to meet changing customer needs.
Custom Services
To meet the unique needs of different customers, we offer personalized service plans, including equipment upgrades, custom parts, training course design, and 24/7 emergency support, ensuring we comprehensively meet individual customer requirements.
As one of leading construction machine manufacturer, Qhmach regard after-sales road roller service as equally important as product quality, ensuring that every customer receives a professional, timely, and comprehensive service experience. We sincerely appreciate your trust and support and look forward to establishing a long-term partnership with you!
Heavy Equipment Manufacturers
After-Sales Service Process
01. Reach Out Through Official Channels
When your Qhmach equipment requires after-sales service, please contact us through recognized official channels, such as the Qhmach website, customer service hotline, social media platforms, and other authorized sources.
02. Provide Relevant Information
When reaching out, please provide valid product information for your Qhmach equipment (e.g., serial numbers or identification tags). This will help us identify your equipment accurately and ensure efficient service coordination.
03. Describe the Issue Clearly
Please provide a detailed description of the issue your machine is experiencing, including specific circumstances surrounding the malfunction and any abnormal behaviors. This information will assist us in quickly understanding the problem and offering targeted solutions.
04. After-Sales Response and Resolution
Upon receiving your service request, the Qhmach service team will respond within 24 hours and strive to resolve the issue effectively within 7 business days. Our product managers and technicians will communicate with you promptly to assist in resolving the equipment problem, aiming to restore normal operation in the shortest possible time to meet your business needs.
Heavy Equipment Manufacturers
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Qhmach Construction Machine Manufacturer
Reasons to Choose Us
Email: sale@qhmach.com